Hotel rip-offs

The experience of Edward Heaton (thetimes.co.uk 29 July 2014) in being stuck with a minimum charge at a West End hotel, is widespread.

The hotel’s response is that guests are made aware of the policy on arrival and rates are printed on the menus. Mr Heaton says he knew nothing about the minimum charge.

To be binding of such a clause has to be drawn to the attention of the customer in a clear way, not just some small print on a menu.

Hopefully the appalling publicity which has been heaped on the Wellesley Hotel, will get them to mend their ways, but if not Mr Heaton might like to take out a small claim.

This can be done online at www.moneyclaim.gov.uk without the need for a lawyer.
Good luck Mr Heaton !

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