How can I rebuild my online reputation?

An excellent article in the financial times 17 January 2015 www.ft.com highlights the issue of a company receiving negative feedback on a reviewer’s website.

A customer can made a complaint as is anybody’s right, but where the compliant is defamatory the victim company can hit back.

Consider whether you should contact the former customer direct to see if the relationship can be repaired. You can respond publicly on the website to try to counter the negative comments, or request that the website removes the comments after considering its user rules and guidelines.

There is another remedy which has court action for defamation, but this in itself can raise the issues and cause more harm than good ,whatever the outcome so it is not just a legal, but commercial decision that has to be taken on the way forward.

If you have been a victim of online criticism consult the experts. Hylton-Potts offer from their London offices countrywide fixed fees and are very experienced in dealing with this growing digital-age issue.

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